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I can't get to the phone
You are not missing calls because you are disorganized. You are missing them because your team is working.
Count it yourself
Does this sound like your week?
We are not going to tell you what this is costing you. You have the call log, the calendar and the inbox; the number is yours.
- 01
Open your call log from yesterday. How many of those numbers did you call back?
- 02
Of the people who called last month and left no message, how many hired somebody else?
- 03
What time of day does a customer actually call you? What time does your day end?
- 04
When everyone is already on a call, where does the next one go?
- 05
How long does a web enquiry wait before a person reads it?
- 06
What is one new customer worth to you, and how many unanswered calls does it take to lose one?
- Roughly 47% of home-service inquiries arrive outside business hours.
- 85% of callers who reach voicemail never call back.
Figures on this page are from ContractorInCharge and Signpost. They are home-services aggregates, not measurements of your business and not Gain3d results.
What we do about it
The work, plainly.
One automated front desk on your line, doing five jobs. It is automated, it says so, and it never pretends to be a person.
01
Call and lead intake
It answers your line at any hour, asks the questions you told it to ask, writes the answers down, and puts the appointment on the calendar you already use. When a call needs you, it hands the call to you.
02
Everything that arrives in writing
Form fills, messages and voicemails get the same treatment as a call, so the lead that came in through your website at eleven at night is qualified and booked by morning.
03
A record of every call
What was asked, what was said, and what happened next. You can read yesterday in two minutes, which is more than any voicemail box has ever given you.
How it works · our top-performing tool
An automated front desk. One system, five jobs.
- 1
It answers
Every call, every hour, while your team is busy with the work in front of them.
- 2
It qualifies
Asks what you would ask: what they need, how soon, and whether it is work you take on.
- 3
It books
Onto the calendar you already use, in the slots you actually have open.
- 4
It follows up
The ones who said call me in spring do not go cold. Worked until they book or say stop.
- 5
It hands off
When a call needs you, it transfers to you. It never invents a price or pretends to be a person.
Your call, not ours
What you control, and what we will not do.
You control
- The questions it asks, word for word, and the order it asks them in
- What it may commit to and what it must hand to you — it quotes no price you have not set
- The hours, the service area, and which calls ring your phone anyway
- Everything it says, heard and approved by you before it goes live
We will not
- Let it pretend to be a person. It says what it is, every call.
- Let it quote a price you have not set, or promise a date you have not opened.
- Put it live before you have called it yourself and said it sounds like your business.
Questions owners ask
The ones we get every time.
- What does this cost?
- The free 30-minute front-office review. Every build is custom, so it is quoted after we have seen how the work runs today.
- Will it change my number?
- No. Your number stays yours. The front desk sits behind it, and you decide which calls still ring your phone.
- Is it a person?
- No, and it will tell your caller that. It is automated, it says so, and when a call needs a human it hands it to you.
- I already have an answering service.
- Then ask what it does with a call: takes a message, or books the next step? That comparison is the whole pitch.
- What happens when it gets something wrong?
- You hear the call, we change the question, and it does not happen again. That is what the monthly retainer is for.
Next
Find the one workflow worth automating first.
Thirty minutes, no charge. We look at how the work runs today and tell you which workflow to automate first. If there is not one, we say so.