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The business can only move as fast as one person can answer for it. That is the ceiling, and it is not a people problem.
We are not going to tell you what this is costing you. You have the call log, the calendar and the inbox; the number is yours.
If you or your office manager were out for a month, who would quote, schedule and answer?
Where does a customer's history live? A system, a spreadsheet, or one person's head?
How many times today did someone stop work to ask a question only one person can answer?
What would have to stop depending on one person before you could grow?
You said you would hire more office help when you were bigger. What exactly would you hand them?
This is the one that takes longest and matters most. Years of running IT for multi-site manufacturing companies is what sits behind it.
Who called, what you quoted, what you shipped or delivered, what is still open. One place, so the answer to a customer's question does not depend on one person remembering.
Every job or order from first contact to final payment, on one board. What is waiting on a quote, what is waiting on a person, what is waiting on a part. The point is that somebody other than you can look at it and know what to do next.
The parts of your day that are the same every time get written down, handed to software or to your office, and taken off you. What is left is the work only you can do — and that is where the ceiling moves.
Thirty minutes, no charge. We look at how the work runs today and tell you which workflow to automate first. If there is not one, we say so.